Bring everyone along with inclusive leadership practices

Steps to effective, inclusive cross-functional work by leading with clarity, curiosity, and generosity.

March 15, 2023

Retail Manager, Wholesale Manager

Some managers never get over high-touch, small-team management habits. Others forget the humans in their organization as they adopt a “scaled mindset.”

March 7, 2023

A lot of 'experiments' aren't.

What we often call “resistance to change” is really resistance to bad or poorly considered change. The word “experiment” turns up a lot in these moments. ...

January 31, 2023
A man walks down a windy Chicago sidewalk squinting into the rain. People around him carry umbrellas.

How to Listen to People

Once you make the shift from being a fixer who has all the answers to a leader who listens like they don’t know the answer, you can build trust with the people you want to help.

May 3, 2022

Notes on Fostering Equitable and Inclusive Behavior

At the core of whatever we want to call this period of distributed work – hybrid-remote, distributed, new normal, post-lockdown – is a deep and essential need for more equitable and inclusive behavior in how we work and managers need to drive it.

May 3, 2022
A ride attendant in a simple uniform stands in front of a brightly lit carnival ride.

Notes on Technical Leadership Groups

Remembering some principles up front will help build a healthy and inclusive culture that not only gets things done, but keeps its eye on the needs of the technical organization by raising up new talent and creating a sense of belonging for everyone.

May 3, 2022
A clock built into a wall is in sharp, dark shadows.

So You Want to Write an RFC

Hybrid-remote work requires more tools for asynchronous cooperation. RFCs provide a way to let people contribute without adding another meeting to a calendar, and they can help you become more clear about decisions.

May 3, 2022
A family sits on a bench in a museum. They appear to be in animated conversation, but one of them is looking away as if to ignore what she's hearing.

Supporting an Open Door Culture by Listening

Leaders often help best when they accept that they don’t know all the answers.

May 3, 2022
rusty and worn tools hang on a wall in a shed.

Using the DACI Framework

As organizations scale, roles and responsibilities shift and often become less clear. While DACI and similar frameworks can be a little intimidating, you can keep it simple and bring clarity to your team.

May 3, 2022